Citizen satisfaction is a research area that focuses on understanding the level of satisfaction that citizens have with government services, policies, and overall governance. This area of research seeks to measure and analyze the opinions, attitudes, and perceptions of citizens towards their government and public institutions. It often involves conducting surveys, interviews, and other forms of data collection to gather information on citizen satisfaction levels. The goal of this research is to identify areas for improvement and inform decision-makers on how to effectively meet the needs and expectations of citizens. Citizen satisfaction research is important for promoting accountability, transparency, and citizen engagement in the governance process.